Complaint Form | EAHEA Higher Education Association

Fields marked with * are required.

Your Details

We need your contact details to verify the complaint and, where necessary, to reach you. Anonymous complaints cannot be processed.

Full Name*

Email Address*

Phone Number

Your Relationship to the Institution*

Institution Concerned

Name of the Accredited or Member Institution*

Country*

City

Program or Department (if any)

Subject of the Complaint

Select every area that applies. This helps us see which accreditation criteria or ethical principles are involved.

Areas of Concern*

Failure to meet teaching quality, curriculum or academic standards

Violation of institutional policies, rules or accreditation requirements

Misleading information or fraud in application, enrollment, admission or graduation processes

Irregularities concerning student rights, transparency or fee policies

Non-compliance in the qualifications of academic or administrative staff

False or unauthorized claim of EAHEA titles or accreditation status

Failure to operate, or to answer, the institution’s own complaint and appeal procedures

Other (please specify)

If You Selected Other, Please Specify

Details and Evidence

Detailed Description of the Complaint*

Describe what happened and when, in the order it took place. Please write at least 250 characters.

Have you already made a formal complaint to the institution about this matter?*

Yes

What Did You Do, and What Was the Result?

Required if you answered Yes.

Supporting Document 1

Optional. Official correspondence, emails, contracts or screenshots. Evidence helps us review your complaint faster.

PDF, JPG, PNG, DOC or DOCX, up to 8 MB.

Supporting Document 2

PDF, JPG, PNG, DOC or DOCX, up to 8 MB.

Supporting Document 3

PDF, JPG, PNG, DOC or DOCX, up to 8 MB.

Declaration and Consent

May we tell the institution who you are while we review your complaint?*

Yes

If you answer No, we may not be able to investigate some of the allegations.

I declare that the information and documents I have provided are true and correct. I consent to the processing of this data under the EAHEA complaint and review procedures.

Digital Signature*

Type your full name to confirm the declaration.

Date

Your complaint and documents are sent over a secure connection and are read only by the EAHEA Secretariat.

Institutional Complaint and Feedback Form

Your Details

Institution Concerned

Subject of the Complaint

Details and Evidence

Declaration and Consent